If you are having difficulties sending email from one of our products, you should verify your email program is properly configured. Our software routes your messages through Windows MAPI interface to the application that is defined as the "default" for email. To help you properly configure your system, here are some basic instructions for several popular email programs:

Note: Your email client may not always bring the new email message window to the front. If nothing appears to happen when you click a send email button, check your email program to see if a new message was started.

Outlook Express 5 and 6

1. Click "Tools" in the menu bar.
2. Select "Options".
3. Click the General Tab.
4. Click the button marked "Make Default" (near the bottom of the dialog). If this button is greyed out, Outlook Express is already configured as the default.

Outlook Express 4

1. Click "Tools" in the menu bar.
2. Select "Options".
3. Click the General tab.
4. Check the box labeled "Make Outlook Express my default mail program".
5. Check the box labeled "Make Outlook Express my default Simple MAPI client".
6. Click OK.

Outlook

1. Click "Tools" in the menu bar.
2. Select "Options".
3. Click the "Other" tab.
4. Check the box labeled "Make Outlook the default program for Email, Contacts, and Calendar".
5. Click OK.

Thunderbird 3

1. Click "Tools" in the menu bar.
2. Select "Options".
3. Click the "Advanced" group.
4. Click the "General" tab.
5. Check the box labeled "Always check to see if Thunderbird is the default mail client on startup".
6. Click the button labeled "Check Now"
7. Click OK.

AOL 9

1. Sign on to AOL.
2. Click the "Settings" icon in the toolbar.
3. Click the A-Z tab.
4. Click the "AOL as Default" link.
5. Click OK.

AOL 7 and 8

1. Sign on to AOL.
2. Click the "Keyword" button.
3. Type the word "Preferences" in the text box of the Keyword dialog.
4. Click the Go button.
5. Click on the Association link.
6. Select "America Online".
7. Click OK.

AOL 6 and earlier
These versions of AOL are not MAPI compliant and will not work with our software.

If you are unable to open the program documentation, or cannot connect to web sites from our software, you may need to configure your browser so it is the default for HTM files:

Internet Explorer 8

1. Click "Tools" in the menu bar.
2. Select "Internet Options".
3. Click the "Programs" tab.
4. Click the "Make Default" button.
5. Check the box labeled "Tell me if Internet Explorer is not the default browser".
6. Click OK.

Firefox 3

1. Click "Tools" in the menu bar.
2. Select "Options".
3. Click the "Advanced" group.
4. Click the "General" tab.
5. In System Defaults, check the box labeled "Always check to see if Firefox is the default browser on startup".
6. Click the "Check Now" button.
7. Click the "OK" button.